Terms and Conditions

Check In and Out Policy :

Check in is from 2.00pm until 5.30 pm. No check in after 5.30pm, An additional charge of R250.00 will be levied.

Very important: please note that it is imperative that you notify your bookings manager beforehand of your arrival time for accessibility to the lodge.

Check out is 10.00 am. Unnecessarily late checkout will be charged a pro-rata daily fee.

When extending a reservation, extra days will be charged the rate applicable on that specific day.

In the event of the guest not checking in on the first night of the reservation without notification, the accommodation will not be held for the number of days already paid for.

The Wolwekrans property cannot refund guests when checking out early due to unfavourable weather or any other reason. Special circumstances can be addressed with the Bookings Manager.

Cancellation Policy

A reservation which is cancelled or not taken up, is regarded as a cancellation and is subject to the following rules:
For a cancellation made 0-31 days or more prior to the arrival date, 100% of the full reservation amount will be forfeited;
For a cancellation made 31 – 60 days prior to the arrival date, 80% of the full reservation amount will be forfeited;
For a cancellation made 60 -90 days prior to the arrival date, 50% of the full reservation amount will be forfeited;
For a cancellation made 10 days or less prior to the arrival date, or on the arrival date, 100% of the full reservation amount will be forfeited.
An administration fee of 10% with a minimum of R100 will be charged with full refunds (Please direct all refund requests to the Bookings Manager).
Please note that there is a minimum of 2 night stay over weekends and 3 nights stay during peak season or long weekends.

Payment methods

Full upfront payment is required to secure your booking. Only EFT payment are accepted.

General Information

No person in excess of the number agreed at the time of reservation may occupy the property. Breach of this rule will terminate the contract without recompense to the client.
The chalet will be left in a clean and tidy condition, if there are breakages or damage is caused we will be told and recompense will be made prior to departure
We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others, without recompense. Please respect other guests and keep noise to a minimum after 10.00pm.
No smoking is allowed in any of the properties.
The staff,Directors or owners will not take any responsibility of any lost items or any personal belongings of our visitors ( Please ensure that you take all your personal belongings with you when leaving the lodge )
Only make fire in the designated boma’s.
Please dont feed any animals.
Please extinguish the fire with water before you go to bed or leave the property to explore the area.
We reserve the right of entry to the properties at all reasonable times for the purposes of inspection or to carry out repairs or maintenance.
No liability shall be accepted by us for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by us for accident or injury to guests, either within the property or outside.
Please do inform us as soon as possible if you have a complaint with your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair such items during the period of hire.
The Client/Guest is responsible for taking all reasonable care of the self-catering unit and its contents. The unit and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the unit. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced unit or its contents which has occurred due to negligence, willful damage or irresponsible behaviour on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay. In the event that breakages or damages are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them.
There is cell phone reception at Wolwekrans
There is no TV or radio in the chalets.
There are no plug points at Wolwekrans.
Please respect the peace and quiet that others enjoy in the mountains. Please do not play music outside your cottage, or make too much noise. One of the main attractions of Wolwerkrans is the peace and quiet and the fact that our guests can get away from the city lights and noise while they enjoy our mountains and valley.
We’d also appreciate no littering. If you are a smoker and smoke outside your unit, please do not throw your cigarette butts outside, extinguish them and place them in the garbage bins at your unit.

Either party shall be excused from performance of all or the relevant part of their obligations in the event (and to the extent) that they are prevented from performing any obligations either in time, or at all, as a result of acts of God or public enemy, terrorism, civil war, insurrection or riot, civil unrest,drought,natural fire, labour disputes (not of their own workforce), strikes, fire, flood, explosion, earthquake, accident, epidemic, quarantine restriction, or as a result of theapplication of any law(s), or the acts or omissions of any state, government or regulatory
authority, or as a result of any other cause beyond the reasonable control of the impacted Party

Indemnity and disclaimer for Wolwekrans

Whilst every care has been taken by Wolwekrans , to ensure the safety of guests and their possessions whilst enjoying our accommodation, Wolwekrans and the owners or any of his employees and / or any other party appointed or contracted by the owner of the guesthouse in connection with the activities and / or
maintenance and / or business of the guesthouse does not accept any liability in the event that any loss or damage to persons or property is experienced by a guest and their visitors.

Loss or Damage to Wolwekrans: Should Wolwekrans suffer any loss or damage as a result of an act or omission by a guest or visitor of a guest, the guest will remain liable for full reimbursement of such loss or damage incurred and will be billed accordingly.

Right of Admission Reserved: Wolwekrans at all times reserves the full right of admission and accepts no liability for any loss or damage that may result from the legal and reasonable exercising of such rights.

Rates are subject to availability and fluctuations.

The client fully agrees to the above terms and conditions,admits to have read the terms and conditions when making payment for their stay.
Wolwekrans Eco Lodge is a natural habitat for baboons and monkeys. These animals have unfortunately learned to associate people with food and when units are left unattended with windows and doors open, they will attempt to enter and steal food. Human food can cause health problems for these animals because it is not part of their natural diet.
Other Information :



Should a baboon or monkey enter the unit, please do not provoke or corner it because it will probably feel threatened and may attack in self-defence. Leave a clear exit path for the animal to leave the unit, move towards it and command it in a stern voice to leave. If you scream, show your teeth or smile at the animal, it may interpret your actions as aggression.

Wolwekrans Eco Lodge is situated in the Schoemanskloof escarpment where lots of wild game roam the area unfenced. When wild animals are spotted, keep a safe distance, do not disturb them in anyway or attempt to feed them.

The guest herewith confirms that he will not allow more people than that which the unit makes provision for, to stay in the unit at the reserved time as stipulated on pre-booking.

By signing the indemnity form, the guest warrants that he is authorised to sign for and bind all persons who are represented by him or for whom he is responsible to the conditions of residence.

The guest’s signature on the indemnity form warrants that all persons accompanying him has authorised him to sign on their behalf. In so doing, every member of “(his party)”, is bound to these conditions of residence. In failing such authority, the guest will be liable for all costs arising from the residence, of himself and of his party.

The guest and every member of his party agrees to settle the full amount payable for the duration of occupation of the unit, not later than the time of departure (unless prior written arrangements have been made with management).

If necessary, a certificate shall be issued in case of indebtedness of the guest and/or his party with full particulars of said indebtedness for all purposes, including any action instituted by Wolwekrans Eco Lodge against the guest or any member of his party.

On behalf of himself and every member of his party on whose behalf he warrants and has the authority to contract, the guest herewith agrees that Wolwekrans Eco Lodge shall not be responsible for any injury, death or harm caused to them; the loss, destruction or damage to any property in whatever way it was caused, whether arising from theft, fire or any other cause, or the negligence (gross or otherwise) wilful or wrongful act of any employee of Wolwekrans Eco Lodge or its subcontractors.

The guest, his party and invitees acknowledge that Wolwekrans Eco Lodge is the natural habitat of wild and potentially dangerous animals who roam freely on the property. The guest, his party and invitees herewith indemnifies and holds harmless, Wolwekrans Eco Lodge and its owners, management and staff against any loss or injuries of whatsoever nature by or as a result of such wild animals.

I agree to abide by the applicable rules of Wolwekrans Eco Lodge when on the property of the Lodge.

Tariffs are subject to change without prior notification.

Where appropriate, the masculine gender includes the feminine gender and vice versa and the singular shall include the plural.

Late departures will be subject to a R200 fee per hour.

Accommodation Fees payable : 100% upfront – eft only.

All cancellations must be received in writing.

No loud music.

No driving at night.

Speed limit : 15 km/h.

When making payment for your booking we accept that you have read and accepted our terms and conditions as stated above.

Yours sincerely

Wolwekrans Eco Lodge Management